Friday, June 14, 2013

BSNL landline complaint booking - Pune

Come rains and the telephone line has gone dead. After 20 years into the business of landline phones, one would expect BSNL to be better equipped with predictable events of Nature, but alas, expectations always lead to disappointment. 2 days ago my telephone suddenly dropped dead in the afternoon. Have been trying to find the complaint booking system since then, and found some interesting blog worthy stuff.

And these should work for you all across India, I would presume.

When your landline phone goes dead, you have two options:-

1. Call this number 21982198 preceded by the STD code of your city - and this will dial into the Interactive Voice Response System (IVRS) for Automatic Complain Booking. Just follow the instructions of the IVRS and you complaint should be lodged. Keep a pen and paper handy to note down the docket number.

2. OR, if you are an Netizen, like I am, you can go to this URL - - And follow the link "Register a complaint" on that page. But a few warnings - a. Every page will take 5 minutes to load. So be prepared for that. b. Remember to take a screenshot of the complaint number that the web application generates, it wont show that number when you type your number again at a later date.

For now, I have lodged my complaint with the self care portal above, but lets see how soon this gets fixed.

Update on 16 June 2013 - My phone got fixed yesterday and I got a phone call from the telephone exchange and the telephone complain department, them checking up if the line is indeed working. Something finally worked without reminders!